A loved one is alone for hours. A PSW shows up — maybe on time, maybe not. Vitals are scribbled on paper. Notes get lost. The family three provinces away has no idea how Mom is doing today. The coordinator juggles a spreadsheet. The auditor finds gaps. Care suffers because no one has the full picture.
Like Family connects four audiences on the same record — so the PSW at the door, the nurse on the road, the coordinator at the desk, and the family across the country are all looking at the same truth.
Live visit status, wellness trends, shared documents, messaging with the care team.
GPS check-in, voice notes, vitals, MAR, wounds, SOAP, signatures, all offline-ready.
Smart scheduling, OR-Tools route optimization, live map, KPIs, intake, billing-ready exports.
PIPEDA · PHIPA · 7-year audit log · Fernet-encrypted documents · on-prem AI.
Field staff don't go into care to fill out forms. Like Family removes the friction so they spend their time where it matters — at the patient's side. A clean schedule, an optimized route, voice notes that write themselves, structured forms that take seconds. Better tools means better care.
Everything the field clinician used to carry on paper — now structured, validated, time-stamped and instantly visible to the rest of the care team. Auto-scoring on the validated assessments. Out-of-range vitals flagged with recommended action. Wound photos that build a real healing timeline. The clinical bar gets raised.
BP · HR · temp · O₂ · RR · glucose · weight · auto-flag out-of-range.
Medication administration record · dose · route · time · adherence trend.
Location · stage · exudate · bed composition · photos · PUSH score over time.
Subjective · Objective · Assessment · Plan — voice-fed, structured, searchable.
Braden · Katz ADL · PUSH · MMSE — auto-scored, trended, exported.
Falls, behaviour, safety concerns — escalated to the coordinator in real time.
Google's OR-Tools Vehicle Routing solver with Time Windows runs over a self-hosted OSRM distance matrix. Visits get ordered to minimize kilometres and respect every time window — start home, end home, lunch break included. Routes rebuild dynamically as the day changes: a cancellation, a delay, a new urgent visit — the field staff get a fresh sequence in seconds.
Ontario healthcare runs on PIPEDA and PHIPA. Like Family meets the strictest of PIPEDA, PHIPA, and HIPAA controls — by design, not by patch. Every action authenticates. Every PHI access logs. Every PSW only sees their own assigned patients. Every document encrypts at rest. Every transcript stays on-prem. The audit trail is court-grade.
Who · what · when · IP. PHI never logged in plaintext — 15 sensitive fields auto-redacted.
Documents and uploads encrypted on disk · key rotation supported · zero plaintext PHI on the server.
PSWs and nurses can only see patients explicitly assigned to them — enforced server-side.
PIPEDA-mandated data subject requests run on rails — access, deletion, correction, portability.
Mobile auth tokens live in iOS Keychain / Android Keystore — never AsyncStorage, never plaintext.
Query-string allow-list · error-message scrubber · Sentry before_send filter · zero leakage paths.
When you remove paper, kilometres and friction from a workflow, the financial and environmental numbers fall into place on their own. Less printing, less driving, less duplicate data entry, less audit panic. More care delivered per dollar, per minute, per litre of fuel. Sustainable for the planet — sustainable for the agency.
Forms, signatures, care plans, charts — all digital. No filing cabinet, no lost notes.
OR-Tools cuts kilometres by ~24% — that's fewer tonnes of CO₂ over a fleet per year.
Voice notes + auto-assign + auto-routing save the coordinator 10+ hours a week.
GPS + anti-spoofing closes the time-theft door. Hours billed are hours delivered.
In-app threads with read receipts replace voicemail roulette.
Trend alerts catch decline weeks before the ER does. That's care quality, measurable.
Numbers we've seen from agencies running the platform — or projected from the engineering.
Because someone is doing it right now, somewhere in your city, for the person you love. Like Family exists so that every minute of that care is visible, accountable, kind, and shared with the people who deserve to see it.